We Were Able to Set Up Cynergy and Be Using it In Just a Matter of Hours.

Mark Hoslin, Sinclair Telecommunications, United Arab Emirates

Cynergy Had All The Features That the High End Software Systems Included but at 1/2 the Price

John Lippert, Avon Software Development

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HELP DESK SUPPORT SOFTWARE

VIEW A COMPLETE OVERVIEW IN JUST 9 MINUTES!                                   CALL  800 349 0527 for a FREE DEMO.  Int’l: 405 516 2420

Web Based Help Desk Software for ticketing that is available to you, your agents, and your customers 24 x 7! Never let another important issue fall through the cracks!

  • Email alerts every time there is a new ticket, a response to a ticket, or the ticket has been reassigned.
  • Schedule a ticket and have it appear on dashboard calendar of assignee.
  • Ticket Queuing: Puts a ticket in queue until create date. Schedule maintenance tickets or updates a year in advance!
  • Monitor all tickets.
  • Attach any files to tickets; pdf, jpg, bmp, or zip, etc. Your customers can upload their error screenshots instantly with technician immediate access.
  • Assign a ticket to an individual agent/tech or group.
  • Watch the ticket via email alerts even if the ticket is not assigned to you.
  • Ticket Merge.
  • Ticket Cloning.
  • Set Ticket rules based on priority, status, category, or assignee with or without a time frame.
  • Customize endless ticket forms based on categories.
  • Create unlimited user defined fields including text boxes, radio buttons, check boxes, select boxes, and text area boxes with parent/child relationship. Ability to mask user define fields from departments and also force entry to any field before ticket create.
  • Ticketing software working with CRM means you will never lose information on your customer.
  • License Free end-users/customers means 1000′s of happy customers at no additional cost.
  • Create a ticket based on an asset.
  • Attach a Knowledge Center item to a ticket and also create a Knowledge Center item FROM a ticket.
  • Quick Tickets. Easy prefilled tickets customized by you!
  • Time Tracking for each ticket with time alotment and customer statements including ability to force time entry for technicians & agents.
  • In depth Ticket History tracking; watching chain of events and assignees.
  • Search tickets by any criteria including user defined fields and wildcard searches.
  • Print tickets for customer sign-off.
  • Email Ticket Submission.
  • Web-form Ticket Submission.
  • Mask Categories on tickets for different departments.
  • Save Ticket Searches.
  • Save Ticket Groups.
  • Assign Support Level Agreements (SLA’s) to Customer record.
  • Import your existing clients to begin immediately.

Cynergy Help Desk Software has a new Chat Module as well as Project Management module that is available now.

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