We Were Able to Set Up Cynergy and Be Using it In Just a Matter of Hours.

Mark Hoslin, Sinclair Telecommunications, United Arab Emirates

Cynergy Had All The Features That the High End Software Systems Included but at 1/2 the Price

John Lippert, Avon Software Development
Mar
07

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HELP DESK SUPPORT SOFTWARE

VIEW A COMPLETE OVERVIEW IN JUST 9 MINUTES!

CALL  800 349 0527 for a FREE DEMO.  Int’l: 405 516 2420

To View Our Main Website and Pricing Information Click Here

Web Based Help Desk Software for ticketing that is available to you, your agents, and your customers 24 x 7! Never let another important issue fall through the cracks!

  • Email alerts every time there is a new ticket, a response to a ticket, or the ticket has been reassigned.
  • Schedule a ticket and have it appear on dashboard calendar of assignee.
  • Ticket Queuing: Puts a ticket in queue until create date. Schedule maintenance tickets or updates a year in advance!
  • Monitor all tickets.
  • Attach any files to tickets; pdf, jpg, bmp, or zip, etc. Your customers can upload their error screenshots instantly with technician immediate access.
  • Assign a ticket to an individual agent/tech or group.
  • Watch the ticket via email alerts even if the ticket is not assigned to you.
  • Ticket Merge.
  • Ticket Cloning.
  • Set Ticket rules based on priority, status, category, or assignee with or without a time frame.
  • Customize endless ticket forms based on categories.
  • Create unlimited user defined fields including text boxes, radio buttons, check boxes, select boxes, and text area boxes with parent/child relationship. Ability to mask user define fields from departments and also force entry to any field before ticket create.
  • Ticketing software working with CRM means you will never lose information on your customer.
  • License Free end-users/customers means 1000’s of happy customers at no additional cost.
  • Create a ticket based on an asset.
  • Attach a Knowledge Center item to a ticket and also create a Knowledge Center item FROM a ticket.
  • Quick Tickets. Easy prefilled tickets customized by you!
  • Time Tracking for each ticket with time alotment and customer statements including ability to force time entry for technicians & agents.
  • In depth Ticket History tracking; watching chain of events and assignees.
  • Search tickets by any criteria including user defined fields and wildcard searches.
  • Print tickets for customer sign-off.
  • Email Ticket Submission.
  • Web-form Ticket Submission.
  • Mask Categories on tickets for different departments.
  • Save Ticket Searches.
  • Save Ticket Groups.
  • Assign Support Level Agreements (SLA’s) to Customer record.
  • Import your existing clients to begin immediately.

Cynergy Help Desk Software has a new Chat Module as well as Project Management module that is available now.

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