Subscription * Client Hosted * Cynergy Hosted * Own It

Web Based Ticketing Software that is available to you, your agents, and your customers 24 x 7! Never let another important issue fall through the cracks!

To View a Pre-recorded Demo click here.

• Email alerts every time there is a new ticket, a response to a ticket, or the ticket has been reassigned.
• Schedule a ticket and have it appear on dashboard calendar of assignee.
• Ticket Queuing: Puts a ticket in queue until create date. Schedule maintenance tickets or updates a year in advance!
• Monitor all tickets.
• Attach any files to tickets; pdf, jpg, bmp, or zip, etc. Your customers can upload their error screenshots instantly with technician immediate access.
• Assign a ticket to an individual agent/tech or group.
• Watch the ticket via email alerts even if the ticket is not assigned to you.
• Ticket Merge.
• Ticket Cloning.
• Set Ticket rules based on priority, status, category, or assignee with or without a time frame.
• Customize endless ticket forms based on categories.
• Create unlimited user defined fields including text boxes, radio buttons, check boxes, select boxes, and text area boxes with parent/child relationship. Ability to mask user define fields from departments and also force entry to any field before ticket create.
• Ticketing software working with CRM means you will never lose information on your customer.
• License Free end-users/customers means 1000's of happy customers at no additional cost.
• Create a ticket based on an asset.
• Attach a Knowledge Center item to a ticket and also create a Knowledge Center item FROM a ticket.
• Quick Tickets. Easy prefilled tickets customized by you!
• Time Tracking for each ticket with time alotment and customer statements including ability to force time entry for technicians & agents.
• In depth Ticket History tracking; watching chain of events and assignees.
• Search tickets by any criteria including user defined fields and wildcard searches.
• Print tickets for customer sign-off.
• Email Ticket Submission.
• Web-form Ticket Submission.
• Mask Categories on tickets for different departments.
• Save Ticket Searches.
• Save Ticket Groups.
• Assign Support Level Agreements (SLA's) to Customer record.
• Import your existing clients to begin immediately.